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cHAP Resources

  1. Essentials of Business Communication; 9th Edition; Mary Ellen Guffey; Publication: February 7, 2012
  1. Supervision: Concepts and Skill Building; 8th Edition; Samuel C. Certo, Dana Loewy; McGraw-Hill; Publication: September 6, 2012
  1. Procedures and Theory for Administrative Professionals;7th Edition Patsy Fulton-Calkins, Ph.D., Karin M. Stulz, M.A. ED, Kellie A. Schumack; Cengage Learning; Publication: January 2012
  1. The Office: Procedures and Technology; 6th Edition; Mary Ellen Oliverio, William R. Pasewark, Bonnie R. White; South-Western; Publication: March 4, 2012
  1. IAAP Complete Office Handbook; (The Essential Reference for Today's Office; 3rd Edition; Susan Jaderstrom, Leonard Kruk, and Joanne Miller; Random House Reference; Copyright 2002
  1. Baker, Judith J. and R. W. Health Care Finance: Basic Tools for Nonfinancial Managers. 2nd edition. Sudbury, MA: Jones and Bartlett, 2006.
  1. Fordney, Marilyn T. Insurance Handbook for the Medica
  1. l Office. 13th edition. Philadelphia, PA: W. B. Saunders, 2013.
  1. Garber, Kim, editor. The U.S. Health Care Delivery System: Fundamental Facts, Definitions, and Statistics. Chicago: Health Forum, 2006.
  1. Griffith, John R., and White, Kenneth R. The Well-Managed Healthcare Organization. 7th edition. Chicago: Health Administration Press; Washington, DC: Association of University Programs in Health Administration, 2010.
  1. Joint Commission on Accreditation of Healthcare Organizations. The Accreditation Process .Published in: 2012 Comprehensive Accreditation Manual for Hospitals: The Official Handbook. Oakbrook Terrace, IL: Joint Commission Resources, Section ACC.
  1. Office of Inspector General of the U.S. Department of Health and Human Services and American Health Lawyers Association. An Integrated Approach to Corporate Compliance: A Resource for Health Care Organization Boards of Directors. Washington, DC: OIG, July 2004. (18 pp.)
  1. Office of Inspector General of the U.S. Department of Health and Human Services and American Health Lawyers Association. Corporate Responsibility and Corporate Compliance: A Resource for Health Care Boards of Directors. Washington, DC: OIG, April 2003. (9 pp.)
  1. Orlikoff, James E., and Totten, Mary K. The Trustee Handbook for Health Care Governance.2nd Edition. San Francisco: Jossey-Bass; Chicago: Health Forum, 2001.
  1. United States Securities and Exchange Commission
  1. Slee, Vergil, et al. Slee's Health Care Terms. 5th Edition. Sudbury, MA: Jones & Bartlett Learning, 2007
  1. Totten, Mary K., and Orlikoff, James E. The Guide to Governance for Hospital and Health System Trustees. 2nd Edition. Chicago: Health Research and Educational Trust, an affiliate of the American Hospital Association, 1999.
  1. Stroman, James, Wilson, Kevin, and Wauson, Jennifer. Administrative Assistant's and Secretary's Handbook. 4th Edition. AMACOM, 2012
  1. Spencer, John, and Pruss, Adrian. The Professional Secretary's Handbook: Management Skills. Barron's Educational Series, 1997.
  1. Sutherland, Jon, and Canwell, Diane. Business Administration for Secretarial Certificates. Heinemann Educational Secondary Division, 1997.
  1. Merriam-Webster's Secretarial Handbook. 3rd Edition. Merriam-Webster, 1993.
  1. Microsoft:
  1. Shauna Kelly:
  1. Centers for Medicare and Medicaid Services:
  1. Occupational Safety and Health Administration:

  2. Healthcare Terms Glossary: