Free to AHCAP Members!

Webinars that speak to your needs - professional development for your whole staff at one low price! You pay one fee, provide one computer and speaker phone, and invite as many people at your organization* to listen and watch as you wish!  Each webinar runs approximately 60 minutes and has a designated LIVE question and answer segment.  This is a cost-effective and high value way to obtain continuing education that's targeted specifically to healthcare executive assitants and other administrative professionals.

Looking for Continuing Education Credits for cHAP Certification? Attend a Webinar!
Receive 2 credit points for every AHCAP webinar you attend to apply toward your continuing education needed to apply for or renew cHAP certification.  *Note that in order to receive a certificate of completion/credit points you must register and log in as an individual participating attendee.

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Just Culture

Date – Thursday, August 10, 2017
Time – 1:00 p.m. - 2:00 p.m. Eastern
Presenter – Pat Campbell, SSM Health

About the Session – In 2009, SSM Health started their Always Safe, Every Day, Every Way journey, an initiative that aligns with their Mission and Values. A cornerstone of this journey is the establishment of a Just Culture – an atmosphere of trust in which employees feel free to report conditions and errors (even their own) without fear of retaliation upon themselves or their co-workers. Utilizing Outcome Engenuity’s Just Culture Model, the focus is less on events, errors and outcomes and more on risk, system design and management of behavior. It is this culture that forms a shared accountability for safety and quality.

Individualized Approach: An Advanced Take on Managing Your Communications with Others

Date – September 20, 2017
Time – 12:00 - 1:00 p.m. Eastern
Presenter – Tracy Sullivan, MBA | Senior Specialist – Talent Development, Mercy Health

About the Session – This is a follow-up presentation to Flexing Your Style: DiSC for Administrative Communication. This webinar will offer a more in-depth discussion on communicating with different personalities; providing additional examples for different situations.

Past Webinars Archives
If you missed an AHCAP webinar and would like to view it when your schedule permits, click here for an archive of past webinars. Just click on the titles to view the recordings.