Webinars Archive

Click on the webinar title to view the recorded session

2017 Webinars

Spirit of Caring: Self Care
Date – November 14, 2017
Presenter – Missy Francisco-Carlson, Essentia Health  

Individualized Approach
Date – September 20, 2017
Presenter – Tracy Sullivan, Mercy Health

Just Culture
Date – August 10, 2017
Presenter – Pat Campbell, SSM Health

Guidance for Healthcare Governing Boards
Date – June 29, 2017
Presenter – Brian E. Dickerson and Nicole H. Waid, FisherBroyles, LLP

PMI - Project Management
Date – May 12, 2017
Presenter – Jim Wall

HIPAA Compliance, Audits & Aggressive Enforcement
Date – March 28, 2017
Presenters – Brian E. Dickerson and Nicole H. Waid, FisherBroyles, LLP

Flexing Your Style: DiSC for Administrative Communication
Date – February 13, 2017
Presenter – Tracy Sullivan, MBA | Senior Specialist – Talent Development, Mercy Health

2016 Webinars

Unconscious Bias - Understanding the Impact of Bias in the Workplace
Date – November 17, 2016
Presenter – Reena Hajat Carrol, MSW - Executive Director, Diversity Awareness Partnership

Making Your Work Team More Effective
Date – September 22, 2016
Presenter – Carol Murphy, Process Improvement and Innovation Educator (and CQIplus Facilitator), SSM Health

Brush Up Your Business Correspondence
Date – August 23, 2016
Presenter – Amy Popovich, Program Coordinator/Associate Professor, Business Office Administration - Columbus State Community College

2016 Election: How Will It Affect Federal and State Healthcare Reforms?
Date– June 7, 2016
Presenter – Mark Seklecki, Vice President for Political Affairs - American Hospital Association

It's Your Career -- Drive!
Date– April 27, 2016
Presenter – Julie Bauke, Chief Career Happiness Officer - The Bauke Group 

Transforming Healthcare as Healthcare Transforms - A Path to Virtual Care
Date – March 30, 2016
Presenter – Robert A Nicholson, PhD, Director, Customer Solutions -  Mercy Virtual      
The Impact of Medicaid Expansion
Date – February 18, 2016
Presenter – Debi H. Tucker, Executive Director, State Issues Forum – American Hospital Association

2015 Webinars

The Busy Assistant's Guide to Health & Wellness
Date – December 9, 2015
Presenter – Aline Holmes, Senior VP, Clinical Affairs, New Jersey Hospital Association

Turning The Tables On Conflict
Date – October 29, 2015
Presenter – Greg Taunt, Education Specialist, Mercy Health System

Putting Together the Pieces of Your Social Media Puzzle: Social Media in Healthcare
Date – August 19, 2015
Presenters – Kate Lauman, SSM Health

All About the Board: Understanding Board Governance & Board Meeting Management
Date – June 17, 2015
Presenter – Jessica Hritz, Esq., Director, Development & Trustee Relations, New Jersey Hospital Association

Asking the Right Questions – Interview Skills and Tips
Note that due to technical difficulties the recorded webinar is not available. However, you may click the link above to access the PowerPoint presentation.
Date – April 23, 2015
Presenter – Tanja Huston, Human Resource Leader, SSM Health

Getting Started on LinkedIn and Facebook 
Date – February 11, 2015
Presenter – Presented by Emily Gustafson, Associate Director of Digital Media, American Hospital Association

2014 Webinars

AHCAP's cHAP Certification 
Date – December 10, 2014
Presenters –  Kyna Powers, cHAP; Executive Assistant, SSM Health Care and Lorrie Shreve, cHAP; Executive Administrative Assistant, Lincoln Surgical Hospital

Writing Rules and Etiquette for the 21st Century
Date – December 10, 2014
Presenter – Presented by Lynn Gaertner-Johnston, Syntax Training

Taking Meeting Minutes:  Effective Techniques for Efficiency and Accuracy
Download the accompanying handout - Sample Meeting Minutes
Date  – August 13, 2014
Presenter – Presented by Christy Crump

Tricks of the Trade – Microsoft Outlook
Download the accompanying handout.
Date – May 21, 2014
Presenter – Presented by Gini Courter, Founder and Managing Partner, TRIAD Consulting

The Future of Education in Healthcare
Date – April 3, 2014
Presenter – Dr. Robert Rodriguez, Lead Faculty, American InterContinental University    

2013 Webinars

Memory Shock
Date:   Wednesday, February 20, 2013
Time:   2:00 p.m. - 3:00 p.m. Eastern
Presenter:   Barry Reitman
Chief Rememberizer
Memory Shock
Join Barry Reitman, speaker and author of Secrets, Tips and Tricks of a Powerful Memory: The Memory ShockTM Oh-So-Easy How-to-Remember User's Guide for Your Brain to learn how to unlock your memory potential. This fast-paced introduction will startle you with your ability to remember names, faces, important lists, and much, much more. You will take away abilities that you did not know you had. It’s easy. It’s fun. And you can do it!
Social Savvy Advanced EI (Emotional Intelligence) Principles that Every Successful Professional Knows
Date:   Wednesday, May 15, 2013
Time:   12:00 p.m. - 1:00 p.m. Eastern
Presenter:   Crystal Jonas
Tap Your Genius, Inc.
Without the social intelligence to garner buy-in and cooperation from others, your level of technical brilliance is inconsequential.  Absent finely-tuned people skills, which simplify your work and enrich your life, you’re always going to be working a lot harder than you need to. Join professional trainer, Crystal Jonas for this informational webinar.  Participants will learn:
  • How to actually be glad there are “difficult people” in the world
  • The essential difference between confrontation and influence – overlook this point and others will resent even positive intentions
  • Social capital - what it is and how to cultivate this ultimate payoff for improving your level of Emotional Intelligence
  • How to make sure YOU are not someone else’s difficult person, and what to do when you suspect you are
  • When being a slave to “authenticity” blocks your potential
  • How to deliver bad news in a way that inspires rather than degrades
  • The four general communication profiles and how to know how others judge you
  • Process for identifying key skills and natural strengths so success comes easier and faster
  • How to discover your weaknesses and blind spots – when to know what to tweak and what to let slide
Culturally Competent Company Communicators
Date:   Wednesday, August 14, 2013
Time:   2:00 p.m. - 3:00 p.m. Eastern
Presenter:   Rodolfo R. (Fito) Agraz
Ogletree, Deakins, Nash, Smoak & Stewart, P.
Are you a Traditionalist, Boomer, Gen Xer or are you a Millennial? Join Rodolfo (Fito) Agraz to find out why it is important to understand each of the four generations who currently make up the U.S. workforce, where they came from and what their beliefs are. See where you fit into the picture, and what you can do to promote effective communication in today’s diverse work environment. 
If I Wanted to Be a Meeting Planner, I Would Not be in Healthcare...Right?
Date:   Wednesday, November 6, 2013
Time:   2:00 p.m. - 3:00 p.m. Eastern
Presenter:   Dennis Centorbi, Director, Global Accounts, HelmsBriscoe
Researching and selecting a hotel for any meeting/event is cumbersome and time consuming. Site selection and negotiation take up 20% of your valuable planning timeline.
An increasing number of Executive Assistants are finding themselves with reduced resources, higher levels of accountability and a hotel industry that is increasingly focused on short-term returns. Who do I speak to about my meeting requirements? What questions do I need to ask to know that I am getting the "biggest bang for my buck"? Where do I go to learn about each hotel and what they have to offer? When do I begin to search for the appropriate hotel that will have availability over the required dates? How do I know which areas of spend are negotiable or do I accept all the hotel's rates and conditions offered. Attending this webinar will allow you to learn how you can be more effective in this role and provide you with the knowledge to execute the "perfect" meeting/event.

2012 Webinars
Exploring the Benefits of AHCAP Membership
Date:   Tuesday, March 27, 2012
Time:   2:00 p.m. - 3:00 p.m. Eastern
Presenter:   Rhonda Miles, AHCAP Immediate Past President
Senior Executive Assistant
BJC Healthcare
Join AHCAP's past president, Rhonda Miles for an informative journey through AHCAP's many member benefits. Learn how to make the most of AHCAP membership and get an advantage in the demanding field of healthcare administration.
Health IT - This Changes Everything
Date:   Wednesday, June 13, 2012
Time:   2:00 p.m. - 3:00 p.m. Eastern
Presenter:   Dr. James Walker
Chief Health Information Officer
Geisinger Health System
Join nationally renowned speaker, Dr. James Walker, Chief Health Information Officer for the Geisinger Health System in Danville, PA, as he talks with AHCAP members in a round-table style discussion about the benefits and challenges of moving an organization to electronic health records as well as what to expect in the years to come as HIT and healthcare reform continue to impact all of us.

As we all know, health information technology is a complicated, costly endeavor for any hospital or health system to embark upon, and knowing what to expect and how this will affect your organization and your region will prove to be important as we forge ahead.
Current Issues and Trends of Healthcare Reform - Political Debate of Republican vs Democratic Healthcare Reform
Date:   Tuesday, October 16, 2012
Time:   12:00 p.m. - 1:30 p.m. Eastern
Presenter:   John Wiercinski
Regional Vice President, Northeast Strategic Development
Geisinger Health System

Robert Spinelli
Director, Undergraduate Health Administration
University of Scranton
Join John Wiercinski, Regional Vice President, Northeast Strategic Development at Geisinger Health System and Dr. Robert Spinelli, Director, Undergraduate Health Administration at the University of Scranton as they bring two viewpoints of the healthcare debate together.
Increasing Efficiency and Decreasing Costs in Healthcare
Date:   November 6, 2012
Time:   3:00 p.m. - 4:00 p.m. Eastern
Presenter:   Chris Tubbs
Product Specialist - Productivity Applications
SSM Integrated Health Technologies
Join technology expert, Chris Tubbs for this informative webinar that will help you understand how new technologies can improve efficiency. Learn some suggestions you can make to reduce travel costs. Find out how to manage your e-mail inbox effectively. Use SharePoint to initiate document workflows for approval.
2011 Webinars
Current Issues and Trends of Healthcare Reform
Sponsored by:  
Date:   Thursday, December 8, 2011
Time:   1:00 - 2:30 p.m. Eastern
Presenter:   Bruce Hamory, MD
Executive Vice President, Managing Partner, Geisinger Consulting Services
Geisinger Health System
In the last three months the pace of Medicare Payment Reform has accelerated. With the recent failure of the super-committee to affect budget reduction, automatic cuts in Medicare reimbursement are eminent. This may place healthcare organizations under increased pressure to proactively participate in the shared savings programs recently proposed. Dr. Hamory will discuss these options.
Accountable Care Organizations (ACOs): Transitioning to Population Management
Sponsored by:  
Date:   Wednesday, November 9, 2011
Time:   1:30 p.m. - 3:00 p.m. Eastern
Presenter:   Jean Haynes
President & CEO, Geisinger Health Plan
Executive Vice President, Insurance Operations for Geisinger Health System
The Patient Protection and Affordable Care Act (ACA ) has introduced numerous challenges and opportunities for healthcare systems, providers and insurance companies. Jean Haynes, President & CEO for Geisinger Health Plan, will address one of those challenges as she discusses Accountable Care Organizations (ACO) as well as Geisinger’s successes in focusing on population management.
Team Building: Effective Communication - Impacting Team Effectiveness/Ability to Meet Demands
Date:   Thursday, August 4, 2011
Time:   12:00 - 1:30 p.m. Eastern
Presenter:   Annie Wilson, PhD
Manager, Organizational Development
Providence Health & Services Western Montana Region
Can communication skills training possibly be inspiring, informative and fun? Yes it can! Join us as Annie creates a safe, open environment in which we will explore how internal communication affects the way we communicate with others and how we meet the intense demands we face in our daily work.

Participants will learn:
  • How to communicate in a way that cultivates understanding and clarity, whether you’re speaking to a team or an executive
  • How to communicate about the work to be done in a way that increases collaboration and reduces delays
  • How to recognize and move through reactions to avoid burnout Annie Wilson, Ph.D. is an inspiring author, personal coach and facilitator who specializes in communication and conflict resolution.
Career/Professional Development: cHAP Exam Preparation
Sponsored by:  
Date:   Monday, September 19, 2011
Time:   12:30 - 1:30 p.m. Eastern
Presenter:   Sandra Graves, cHAP, Duke Medical Center
Gail Inman Hazelwood, cHAP, Williamson Medical Center
Both Sandra and Gail are longstanding members of AHCAP.
Game Plan for Administrative Professionals - Looking to the Future
Date:   Tuesday, October 18, 2011
Time:   12:00 - 1:30 p.m. Eastern
Presenter:   Denise Webster
American Management Association
This webinar will help you start to answer the following questions and help you start making a plan for yor future today!
  • Do you know where do you want to be in 1, 3, and 5 years!
  • Do you know what skills will you need? Monetarily does this fit your plan?
  • Do you have a balance in your personal life as well?
  • Do you have the resources necessary to get there?
  • Do you have the emotional support to get there?